Privacy Statement

Behaviour Support and Therapy is committed to ensuring the privacy of personal information gathered about our clients and their families by responding to the 13 Australian Privacy Principles.

We believe that individuals have the right to be informed and know what personal information is collected about them, the method of collection, why this information is collected, the method of this information storage, who has access to this information and who it may be disclosed to.

1. The type of personal information that Behaviour Support and Therapy collects and holds.

    Personal information is defined as information – in any format, gathered from any source – which identifies or could be used to identify the individual. This includes, but is not limited to the following:

    • Contact details;
    • Sensitive information on the health, sex or abilities of the individual; and
    • Details about an individual’s accessed services.

    The personal information that may be gathered includes, but is not limited to the following:

    • Name, address, telephone number, email address and any other necessary or required contact information;
    • Gender, marital status, guardian details, or any relevant custody details;
    • Emergency contact information;
    • Details of the individual’s school, care facility, family doctor, or any other relevant health professional;
    • Details regarding the current and previous medical history of the individual.

    2. How Behaviour Support and Therapy collects and holds personal information.

      Behaviour Support and Therapy will only collect information about the individual that is required to provide services or is required for us to meet our duty of care obligations or is required by our contractual obligations or relevant regulatory or legislation requirements. We will generally only collect personal information about the individual from other sources with an individual’s consent, or if required by law.

      We will only collect information in a fair, non-intrusive and lawful way. Where possible, this information will be collected directly from the individual rather than from others.

      Data Security

      Behaviour Support and Therapy takes reasonable steps to protect the personal information it holds as online data from misuse and loss, unauthorised access, disclosure or modification.

      Physical Information Storage

      Behaviour Support and Therapy takes reasonable steps to ensure all personal information stored in a physical form (i.e. paper copies) are protected from misuse and loss, unauthorised access, disclosure or modification.

      3. The purposes for which Behaviour Support and Therapy collects, holds, uses and discloses personal information.

        Behaviour Support and Therapy uses or discloses the personal information for individuals for the purpose for which it was collected, or is related to the primary purpose. Personal information is collected primarily for the following purposes:

        • Provision of therapy, support and support coordination services;
        • Assessment and reporting purposes;
        • State, federal and regulatory audits; and
        • Training and induction of employees and students.

        The exception to this is where personal information is required to be disclosed to external organisations or bodies by law, or as part of our obligations as determined by the State Governments Information Sharing Guidelines (see below).

        5. How an individual may access personal information about the individual that is held by Behaviour Support and Therapy and seek the correction of such information.

          Individuals have the right to access and seek correction of personal information held by Behaviour Support and Therapy by contacting us within a reasonable timeframe. Personal information will only be withheld in situations where that is required by law.

          6. How an individual may complain about a breach of the Australia Privacy Principles, that bind Behaviour Support and Therapy, and how we will deal with such a complaint.

            Individuals are encouraged to follow the Behaviour Support and Therapy complaints and feedback procedure if they have a complaint about the way in which their personal information is gathered, held and handled by contacting our office on (08) 225 2566 . If individuals are not satisfied with the handling of their complaint, or feel that the appropriate actions and steps were not made, we encourage individuals to contact the office of the Australian Information Commissioner on 1300 363 992 for further assistance.

            7. Whether Behaviour Support and Therapy s is likely to disclose personal information to overseas recipients.

              Behaviour Support and Therapydo not provide personal or sensitive information to overseas recipients.

              Anonymity and Pseudonymity

              Wherever it is lawful and practical, and in doing so, does not compromise the provision of services, Behaviour Support and Therapy provides individuals with the option of not identifying themselves, or of using a pseudonym when personal information is collected.

              Accuracy of Information

              Behaviour Support and Therapy will take reasonable steps to ensure the accuracy and completeness of the personal information collected, used or disclosed. Wherever possible and reasonable, steps will be taken to ensure information is current and to correct incomplete, inaccurate or outdated personal information.

              Information Sharing Guidelines

              Behaviour Support and Therapy follows the South Australian Government Information Sharing Guidelines for Promoting Safety and Wellbeing. We will work closely with other agencies to coordinate supports to provide the best quality, multidisciplinary service to the individual and their family. Under the Information Sharing Guidelines, informed consent will be sought and respected from the individual and their family before personal information is shared between organisations, unless the following situations apply:

              • It is unsafe or impossible for Behaviour Support and Therapy staff to gain consent, and/or consent has been refused and the below situation is true
              • Without information being shared, the individual, a member of their family, or a member of the public will be at risk of serious harm, abuse or neglect, or they pose a risk to their own or the public’s safety.

              Transfer of Personal Information to Third Parties

              Written consent from the individual is needed prior to the release of information to any third parties. Requests can be made by contacting us by email.

              Exceptions to this may apply when applying the Information Sharing Guidelines and the transfer of information is to facilitate service provision where there is a risk of harm to the individual, their family or the public.

              When transferring information, reasonable steps will be taken to maintain the security and privacy of the personal information that is being transferred.

              Privacy Policy

              Behaviour Support and Therapy does not collect or track personal information from its site visitors. Generic information from server logs may be used to track the number of hits to the site, and to find out what types of browser software are used by visitors. This information will be used only in aggregate form, and used solely for improving web site design. Information provided via the enquiry form is used solely to assist with fulfilling the user’s needs and is not sold to any 3rd parties or used in advertising or promotions.

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